Cancellations and Refund

Consultations and Personalized Services

Astrology consultations, including live one-on-one readings, Topmate sessions, or custom reports—are prepared uniquely for each client based on their birth details. As these services are personalized and time-bound, we do not offer refunds once a booking is confirmed.

Please note that rescheduling is not possible in most cases, as slots are limited and preparation for your chart begins well in advance. Exceptions may be made only for emergencies and are handled on a case-by-case basis, at our sole discretion. If you are unable to attend your session, you must inform us at least 24 hours in advance for us to consider issuing a credit or partial refund. Cancellations made within 24 hours of the appointment, or no-shows, will not be eligible for any refund or rescheduling.

For all consultation-related issues, contact us at support@astrokarak.com with your booking ID.

Digital Products (eBooks, PDFs, Reports)

All digital products—including downloadable guides, astrology eBooks, learning material, and personalized reports—are non-refundable. Once purchased and delivered to your email, these items cannot be returned or exchanged. If you receive a wrong file or face technical issues in accessing your product, please reach out to support@astrokarak.com within 3 days of purchase, and we will assist you with a corrected copy or alternative access.

Physical Products (Books, Kits, Merchandise)

You may request to cancel a physical product order within 12 hours of placing it, provided the product has not yet been packed or shipped. Once dispatched, the order cannot be canceled.

Refunds or replacements are offered only in cases where the product arrives damaged, defective, or incorrect. If this occurs, please contact us within 48 hours of delivery at support@astrokarak.com, including your order ID and clear photographs of the issue. We will assess the concern and offer a replacement or refund accordingly. Return shipping for damaged or incorrect items will be covered by AstroKarak.

Returns are not accepted for reasons such as change of mind, delay caused by courier services, or input of incorrect delivery information by the customer.

Courses, Masterclasses, Webinars and Group Programs

Registrations for live workshops, masterclasses, or recorded programs are non-refundable, unless otherwise stated on the event or course page. In the unlikely event that AstroKarak cancels or reschedules an event, participants will be notified in advance and may be offered a full refund or credit toward another session. Missed classes by participants are not refundable; however, access to recordings may be provided where applicable.

Requesting a Refund or Support

To raise a concern or request a refund as per the terms above, please email us at support@astrokarak.com with:

• Your full name

• Order ID or Booking ID

• Description of the issue

• Screenshots or photos, if applicable

We aim to resolve all refund-related queries within 5–7 business days.

We appreciate your trust in AstroKarak and thank you for your understanding of the effort and personalization that goes into our services. If you have any questions, don’t hesitate to reach out to our support team.